All shipments are packaged in plain boxes, envelopes or FedEx/USPS supplied
packaging. It will say KTB on the return address but not our full name.
Packaging makes no mention of the nature of the contents.
We currently only ship to the
US and Canada.
We make sure your protected. Our shopping cart software uses SSL (Secure Socket
Layering) so you can shop with confidence.
We accept Visa, MasterCard and American Express online. We use an address
verification service that requires the billing address you provide to be the
same as the one on file for your credit or debit card.
Our goal is to ship all in
stock items within 24 hours of your order. All items are shipped either UPS or
USPS ground. We do offer next day, two-day and priority shipping options for an
We at Kittys Toy Box strive
to put the best quality products from across the globeat your fingertips. We also
guarantee your satisfaction. In fact, with our 30-day money-back guarantee*, if
youre dissatisfied with your purchase for any reason you can return it for an
exchange or full refund*.
If youd like to return an
item, simply contact a Kittys Toy Box Customer Service representative at 1-(786) 623-1368
for a Return Merchandise Authorization (RMA) number and instructions on
returning your item. Once we receive your return, a refund* or store credit*
will be issued without delay.
Note: Please be aware that
we cannot accept returned merchandise that arrives without an RMA number on the
outside of the package.
*Not all orders qualify for a
refund. Any item that has been opened, used, or sampled does not qualify for a
refund unless pre-approved by your Kittys Toy Box Customer Service
Representative. When a product has been opened, sampled, or used, a gift card
will be issued for the total minus any shipping fees (shipping isnt refundable).